Oru Kayak Reviews

Ordered but can’t get confirmation on shipment and can’t reach anyone in customer service. Have tried email several times and phone as well. A little worried about how customer service will be once we receive the kayak.

I purchased a Beach LT and I was surprised I received a shipping notification within a week, however nothing was happening with the UPS tracking so I contacted customer service and then I received the kayak in a few days. Unfortunately, it had scratches and scuffs on it and a tear in the seam. When I sent them pictures their response was “it’s just aesthetic and won’t affect the performance of the kayak”. I think they sent me a used kayak that was returned and charged me full price for it. They offered me no compensation and stopped responding to my emails. Shady. For over $1,000 I’m worried about the durability of it. It’s a very convenient concept but on the water it’s pretty slow.